Policies & Procedures

We look forward to your attendance at one of our dog training classes or seminars.

Canine Coach Class Policies:

Please come to class on time, with the required training equipment, to include:

1)  a bait bag containing a variety of small, soft, tasty treats,
2)  your dog’s favorite small toy,
3)  a flat buckle collar, no-pull harness, or head halter, no correction collars will be allowed,
4)  a 4 to 6 foot leather or nylon leash, no flexi-leashes will be allowed,
5)  a clicker (will be provided at Orientation).

A copy of your dog’s current vaccination history must be on file by the first class meeting.

All family members are encouraged to attend and participate in class. However, for the safety of all class participants, children under the age of eight will require additional adult supervision. It is difficult to participate fully in class while monitoring the behavior of young children.

Canine Coach Payment/Refund/Cancellation Policy:  Payment is due by the first day of class. Please consider your schedule carefully as no refunds will be given after the start of class. You may be rescheduled into another class within 6 months. You are welcome and encouraged to observe a class prior to enrolling. When cancellations occur, due to weather or unforeseen emergencies, an additional class session will be added. If you miss a session, please contact the trainer as soon as possible to schedule a makeup session, in another class, as space is available.

 

Canine Coach, Inc. Group Class Contract

(A signed copy of this contract is required before you begin attending classes – you can Download it HERE)

Class Policies/Waiver

  1. Canine Coach, Inc. will make every effort to provide a safe environment for the care and training of my dog. However, I understand that I am, and will remain, responsible for the actions of my dog at all times. I understand that attendance of a dog training class is not without risk to myself, members of my family, guest who may attend, or my dog. Therefore I agree to indemnify and hold harmless Canine Coach, Inc. of any and all claims of injury, expense, cost, or damages caused by the actions of my dog while under the care of Canine Coach, Inc., or while under my own care, as a result of following training instructions.
  2. Class rules: Please come to class on time, with the required training equipment, to include:

    1)  a bait bag containing a variety of small, soft, tasty treats, and your dog’s favorite small toy,
    2)  a flat buckle collar, no-pull harness, or head halter, no correction collars will be allowed,
    3)  a 4 to 6 foot leather or nylon leash, no flexi-leashes will be allowed,
    4)  a clicker, which will be provided at Orientation

  3. Children: All family members are encouraged to attend and participate in class. Children are welcome, but due to safety concerns, children under the age of eight must be accompanied by an adult other than the parent primarily handling the dog.
  4. Vaccination Requirements: All puppies (under four months old) must have their first set of vaccinations at least 72 hours prior to attending class. All dogs over four months must have at least two distemper combinations, rabies, and bordetella vaccinations at least 72 hours prior to the start of school. Canine Influenza vaccination is recommended. Proof of vaccinations is required.*
  5. Payment/Attendance Policy: Payment is due at least 24 hours before the first day of school. In order to serve our clients in an expedient fashion, Canine Coach, Inc requires 24 hour notice to cancel appointments. As we have limited space in classes and it is on a “first come, first served” basis. We acknowledge that unforeseen circumstances out of our control do happen – please notify us as soon as possible when emergency situations happen.
  6. Refund Policy: There are no refunds for services rendered. Refunds are reviewed on a case by case basis and under certain circumstances (to be determined by Canine Coach, Inc).
  7. Weather Policy: In the event of bad weather, please check for an email notification of cancelled classes before leaving home. If you cannot retrieve your email before class, please text your trainer for confirmation. You will be notified of make-up options for any class cancelled due to bad weather. Sometimes Colorado Springs weather can vary from one side of the street to the other – if class has not been cancelled but you feel unsafe driving to class, please text your trainer to let them know you are not coming and they will arrange a make-up time.
  8. Video/Photography Waiver: I give permission for Linda Brennen and Canine Coach, Inc. to use photographs and video of myself, family members, and my dog(s) taken during training lessons, classes, and at Canine Coach, Inc. sponsored events. These images may be used for advertising and marketing or educational purposes, both in print form and on the internet for the Canine Coach website or Facebook page.

 

Class sizes are limited. Please contact Canine Coach Inc. at 719-200-2636 to confirm availability before purchasing a class. A 3 % fee will be added to class and seminar prices for online purchases.